Returns & Exchanges

Effective Date: October 19, 2026
Last Updated: October 19, 2026

Our Returns Promise

At CHARD MODE LTD, we understand that buying clothing online sometimes involves uncertainty about fit, colour, fabric, or personal preference.

We want customers to feel confident when choosing from our women’s clothing collections. If an eligible item is not quite right, our returns process is designed to provide clear instructions and reasonable options.

This policy explains how to return clothing, request a different size, report a problem with an order, and understand the refund arrangements that may apply.

Our voluntary return period is 30 calendar days from the date your order is delivered.

This policy applies to purchases made directly through https://chardmode.net.

Your statutory consumer rights remain unaffected.

1. Returning an Item Within 30 Days

Customers may request a return of eligible clothing within 30 calendar days after receiving their order.

For returns under our voluntary 30-day policy, we generally ask that clothing:

• Has not been worn for everyday use.

• Has only been tried on to assess fit and appearance.

• Remains clean and free from damage caused by misuse.

• Has not been washed, altered, or deliberately modified.

• Includes original labels and accessories where reasonably possible.

• Is accompanied by an order number or other proof of purchase.

Trying on a garment in a reasonable manner does not automatically make it ineligible for return.

We may assess the condition of returned clothing before approving a voluntary refund or exchange.

These voluntary return conditions do not limit statutory cancellation rights or legal remedies for faulty, damaged, or misdescribed goods.

2. How to Start a Return

We recommend contacting our customer support team before posting an item back.

Step 1 — Send Your Request

Email payment@chardmode.net with the subject line “Return Request – Order Number”.

Please provide:

• Your name.

• Your order number.

• The item you wish to return.

• The size and colour purchased.

• The reason for your return.

• Relevant photographs if the item is faulty or incorrect.

Step 2 — Receive Return Details

Our team will review your enquiry and provide the appropriate return address and packing instructions.

We aim to respond within 1–2 business days.

Step 3 — Prepare the Clothing

Fold and package the item securely to protect it during transit.

Where possible, include its original labels, accessories, and order information.

Step 4 — Post Your Return

Send the parcel to the return address supplied by our support team.

We recommend choosing a tracked postal service and keeping your proof of postage.

Step 5 — Return Assessment

Once the parcel arrives, we will assess the returned item and confirm the available resolution.

Customers exercising a statutory right to cancel an eligible purchase may do so by sending a clear cancellation statement. Prior return authorisation is not required to exercise that right.

3. Exchanges for a Different Size

We recognise that finding the right fit can be challenging when shopping online.

If you would prefer a different size, please contact us within the voluntary 30-day return period.

When requesting a size exchange, include the original size and the size you would like instead.

Exchanges depend on:

• Availability of the requested size.

• The condition of the returned garment.

• Product eligibility.

• Any applicable price difference.

• The delivery arrangements agreed with you.

If the preferred size is unavailable, we may offer an alternative or arrange a refund where appropriate.

For guidance before placing an order, please refer to our Size Guide.

4. Exchanges for a Different Colour or Style

If you would prefer another colour or design, please contact our customer support team.

We will explain whether an exchange can be arranged or whether returning the original item and placing a new order would be more suitable.

Availability and pricing may differ between products.

We will not send a replacement that differs materially from your request without your agreement.

5. Items That May Not Qualify for Voluntary Returns

Some products may be excluded from our voluntary change-of-mind return arrangements.

Examples include:

• Clothing damaged through improper use.

• Garments that have been washed or permanently altered.

• Items showing significant wear beyond reasonable inspection.

• Qualifying personalised or custom-made clothing.

• Certain genuinely hygiene-sealed products that have been unsealed after delivery, where the relevant legal exception applies.

Where applicable, exclusions will be disclosed in accordance with consumer protection requirements.

Discounted or sale items are not automatically excluded from statutory consumer rights.

No exclusion in this policy removes your legal rights concerning faulty, damaged, or incorrectly described products.

6. Trying On Clothing and Product Condition

We understand that customers may need to try on clothing to determine whether it fits.

When trying on garments, we recommend taking reasonable care to avoid unnecessary damage.

For example:

• Avoid wearing items for extended everyday use before deciding whether to return them.

• Keep garments away from substances that may cause staining.

• Avoid removing labels unnecessarily.

• Do not wash or alter items you intend to return under the voluntary policy.

For statutory cancellations, customers may inspect goods as they reasonably would in a shop.

Any deduction for diminished value will only be made where permitted by applicable law.

7. Faulty, Damaged or Incorrect Clothing

If your order arrives damaged, contains an incorrect item, or does not match its description, please contact us as soon as reasonably possible.

Send your enquiry to payment@chardmode.net.

Include your order number, a description of the issue, and photographs where available.

We will review the situation and provide an appropriate remedy under applicable consumer protection laws.

Depending on the circumstances, remedies may include:

• Repair.

• Replacement.

• Price reduction.

• Refund.

Under the UK Consumer Rights Act 2015, consumers have legal rights where goods are faulty, not as described, or not of satisfactory quality.

We will cover reasonable return costs for qualifying faulty or incorrect items where legally required.

8. Refunds Following a Return

For approved voluntary returns, we aim to process refunds within 5–10 business days after receiving and assessing the returned item.

Refunds will normally be issued to the original payment method.

Where a statutory cancellation applies, we will follow the relevant legal refund deadlines.

If goods must be returned, we will issue the statutory refund within 14 days after receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier.

Your bank or payment provider may require additional time to display the funds in your account.

We will not require customers to accept store credit where they are legally entitled to a monetary refund.

9. Return Postage and Delivery Charges

The responsibility for return postage depends on the reason for the return.

Change-of-Mind Returns

For eligible voluntary change-of-mind returns, customers generally pay the direct cost of return postage, where this responsibility was disclosed before purchase and is permitted by law.

Faulty or Incorrect Items

If a product is faulty or the wrong item has been supplied, we will cover reasonable return delivery costs where required by law.

Size or Colour Exchanges

Additional postage may apply to voluntary exchanges. Any applicable charge will be explained before an exchange is arranged.

Original Delivery Charges

For qualifying statutory cancellations, we will refund the cost of standard outbound delivery where legally required.

Additional costs for premium delivery options may not be refundable beyond the least expensive standard delivery option.

10. UK Consumer Cancellation Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK consumers purchasing eligible goods online generally have 14 days after receiving their goods to cancel the purchase without providing a reason.

To exercise this right, customers must communicate a clear decision to cancel within the applicable period.

Customers generally have a further 14 days after notifying us of cancellation to return the goods.

Certain statutory exceptions may apply, including qualifying personalised products and certain hygiene-sealed goods unsealed after delivery.

Our voluntary 30-day return period provides additional options for eligible clothing but does not replace statutory cancellation rights.

11. International Returns

Customers ordering from outside the United Kingdom may contact us to request a return.

International return arrangements may vary according to the delivery destination, applicable laws, and the circumstances of the return.

For voluntary change-of-mind returns, customers may be responsible for international return postage and applicable customs-related costs where lawfully disclosed.

For faulty, damaged, or incorrect items, we will provide remedies in accordance with applicable consumer protection requirements.

Mandatory consumer rights in the customer’s country of residence will be respected where applicable.

12. Order Cancellations Before Dispatch

If you wish to cancel your order before it has been dispatched, please contact us promptly.

We will make reasonable efforts to accommodate your request.

If the order has already been dispatched, you may still be able to exercise applicable cancellation or return rights.

Any refund due will be processed according to the relevant legal requirements and our Refund Policy.

13. Returning Multiple Items

If you purchased several items in one order, you may request to return one or more eligible products.

Please identify each item clearly when contacting customer support.

For partial returns, the refund amount and any delivery charge adjustment will be determined according to the circumstances and applicable law.

Where different items require different return arrangements, our team will explain the relevant steps.

14. Return Parcels and Tracking

We recommend keeping your postal receipt and tracking information until your return has been resolved.

If a return parcel is delayed, please contact the delivery provider and notify our customer service team.

For statutory cancellations, we will comply with the applicable refund deadlines, including where valid evidence of return shipment has been provided.

Responsibility for return transit will be determined by the applicable law and the agreed return arrangements.

15. Where to Send Your Return

Please contact our customer service team for the correct return address before posting your parcel.

Our registered business address is provided for company identification and correspondence and should not automatically be treated as our returns processing facility.

We will provide the appropriate return instructions when responding to your enquiry.

This process does not prevent customers from exercising statutory cancellation rights through a clear cancellation statement.

16. Need Help With a Return or Exchange?

Our customer support team can assist with return requests, sizing concerns, order problems, and refund enquiries.

Company Name: CHARD MODE LTD

Registered Business Address:
48 AVONDALE ST
ABERCYNON
MOUNTAIN ASH
MGLAM
UNITED KINGDOM
CF45 4YY

Website: https://chardmode.net

Email: payment@chardmode.net

Telephone: +44 7883404559

Customer Service Hours:

Monday – Friday: 9:00 AM – 5:00 PM (UK Time)

Saturday, Sunday & UK Public Holidays: Closed

Response Time: We aim to respond to general enquiries within 1–2 business days.

17. Policy Updates

We may update this Returns & Exchanges Policy to reflect changes in our operations, customer service arrangements, or legal obligations.

Any revisions will be published with an updated last-updated date.

Changes will not retrospectively remove statutory or contractual rights applicable to existing purchases.

At CHARD MODE LTD, we aim to make returns and exchanges understandable and manageable, so customers can shop with greater confidence.

© 2026 CHARD MODE LTD. All Rights Reserved.