Contact Us

Effective Date: October 19, 2026
Last Updated: October 19, 2026

We’re Here to Help

Welcome to the CHARD MODE customer support page.

At CHARD MODE LTD, we believe that helpful communication is an important part of a positive online shopping experience.

Whether you have a question about a clothing item, need assistance choosing a size, or would like an update on your order, our team is here to help.

We aim to make it easy for you to reach us and receive clear information about your purchase.

Get in Touch

<escape></escape>Company Name: CHARD MODE LTD

Customer Service Email: payment@chardmode.net

Telephone: +44 7883404559

Official Website: https://chardmode.net

Registered Business Address:

48 AVONDALE ST
ABERCYNON
MOUNTAIN ASH
MGLAM
UNITED KINGDOM
CF45 4YY

Our registered address is provided for business identification and correspondence. It is not necessarily a customer-facing shop or designated returns facility.

Customer Service Hours

Our support hours are:

Monday – Friday: 9:00 AM – 5:00 PM (UK Time)

Saturday & Sunday: Closed

UK Public Holidays: Closed

We aim to respond to general email enquiries within 1–2 business days.

Messages received outside our operating hours will be reviewed during the next available working period.

More complex enquiries may require additional investigation.

How We Can Assist You

Product Information

Have a question about an item before purchasing?

Our team can assist with available product details, including clothing styles, colours, fabric information, and garment features.

When contacting us, please include the product name or a link to the relevant product page.

Sizing & Fit Advice

Choosing the right size can sometimes be difficult when shopping online.

We recommend consulting our Size Guide for general UK, US, and EU size conversions and measurement guidance.

If you need additional assistance, please tell us which item you are considering and which measurements you would like to clarify.

Order Enquiries

If you have already placed an order, we can help with questions relating to:

• Order confirmation.

• Order processing.

• Order status.

• Incorrect order details.

• Cancellation requests.

• Other purchase-related concerns.

Please include your order number so that we can locate the relevant information more efficiently.

Shipping & Delivery

If you have questions about delivery availability, shipping charges, estimated delivery times, or tracking information, please contact our team.

For existing orders, provide your order number and a brief explanation of your enquiry.

Our Shipping Policy contains additional information about delivery arrangements.

Returns & Exchanges

If an item does not fit as expected or you wish to request a return, please contact us for guidance.

Our voluntary return period is 30 calendar days from delivery for eligible items, subject to our published Returns & Exchanges Policy.

Please include the item name, order number, and reason for your request.

We will explain the applicable return procedure and provide the correct return address where required.

Refund Assistance

For questions about refund eligibility, refund processing, or an existing refund request, please email us at payment@chardmode.net.

Approved voluntary refunds are generally targeted for processing within 5–10 business days after the returned item is received and assessed.

Statutory refunds will be handled within the timeframes required by applicable law.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

To help us investigate, include:

• Your order number.

• The product name.

• A description of the problem.

• Clear photographs, where available.

We will review your enquiry and provide an appropriate resolution in accordance with applicable consumer protection laws.

Before You Contact Us

To help us respond efficiently, please provide the information relevant to your enquiry.

For order-related requests, this usually includes:

1. Your full name.

2. Your order number.

3. The email address used at checkout.

4. The product concerned.

5. A clear description of your question or issue.

Please do not send complete payment card numbers, card security codes, passwords, or other unnecessary sensitive information by email.

Returns Address Information

Please contact our customer service team before sending a return parcel.

We will provide the appropriate return address and instructions.

Our registered business address should not automatically be used as a returns processing location.

This procedure does not restrict any statutory right to cancel an eligible purchase by providing a clear cancellation statement.

Privacy & Personal Information

We take customer privacy seriously.

Information submitted through customer service enquiries will be handled for relevant purposes, such as responding to requests, managing orders, and fulfilling legal obligations.

For more information about how we handle personal information and your data protection rights, please review our Privacy Policy.

For privacy-related enquiries, you can contact payment@chardmode.net.

Business & General Enquiries

For general business correspondence or enquiries relating to CHARD MODE LTD, please use our official email address.

Email: payment@chardmode.net

Please include a clear subject line so that your enquiry can be directed appropriately.

We Look Forward to Hearing from You

At CHARD MODE LTD, we want customers to feel informed and supported throughout their shopping experience.

From choosing clothing to resolving an order concern, our goal is to provide straightforward information and dependable communication.

CHARD MODE LTD
48 AVONDALE ST, ABERCYNON, MOUNTAIN ASH, MGLAM, UNITED KINGDOM, CF45 4YY

Email: payment@chardmode.net
Phone: +44 7883404559
Website: https://chardmode.net

© 2026 CHARD MODE LTD. All Rights Reserved.