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Frequently Asked Questions (FAQ)

Effective Date: October 19, 2026
Last Updated: October 19, 2026

Welcome to the CHARD MODE Help Centre

Shopping for fashion online should be convenient, enjoyable, and straightforward.

At CHARD MODE LTD, we want you to feel informed and confident throughout your shopping experience, from discovering your next wardrobe favourite to receiving your order.

Our Frequently Asked Questions page provides helpful answers about our women’s clothing collections, sizing, ordering, payments, delivery, returns, and customer support.

If you cannot find the information you need, our customer service team is available to assist you.

1. Shopping & Product Information

What does CHARD MODE LTD sell?

CHARD MODE LTD is an online women’s fashion retailer offering clothing designed for different styles, occasions, and everyday wardrobe needs.

Our available collections and product categories can be explored directly through our website at https://chardmode.net.

How can I find information about a particular item?

Each product page provides available information about the item, including its description, price, colour options, sizes, and relevant product details.

We recommend reviewing this information carefully before completing your purchase.

Are the product colours exactly as shown in the photographs?

We aim to display product colours as accurately as possible.

However, slight variations may occur due to lighting conditions, photography, and individual screen settings.

These variations do not affect your statutory rights if an item is materially different from its description.

Will an out-of-stock item become available again?

Product availability may change depending on stock levels and supplier availability.

If an item is unavailable, you may contact our customer service team to enquire about possible restocking.

We cannot guarantee that discontinued or unavailable styles will return.

Can I purchase several items in one order?

Yes. You can add multiple available products to your shopping basket and complete your purchase through a single checkout.

The total order amount, including applicable delivery charges, will be displayed before payment.

2. Clothing Sizes & Fit

How do I choose the correct clothing size?

We recommend checking our Size Guide and comparing your body measurements with the sizing information provided on the relevant product page.

For the best results, measure your bust, waist, and hips using a flexible measuring tape.

Do you use UK or international clothing sizes?

Our general Size Guide includes approximate UK, US, and EU size conversions.

The size options displayed on individual product pages should be used when selecting a garment.

What should I do if my measurements fall between two sizes?

Consider the fabric, garment shape, and intended fit.

For fitted garments made from non-stretch materials, choosing the larger size may provide additional comfort.

For oversized designs, review the product description before sizing up.

Do all your clothing items fit the same way?

Not necessarily.

Fit can vary depending on the garment’s design, fabric, construction, and manufacturer.

A relaxed blouse, tailored jacket, and fitted dress may have different measurements even when labelled with the same size.

Can customer support help me select a size?

Yes. You can email us at payment@chardmode.net with the product name and your sizing questions.

Our team will provide guidance based on the product information available, although we cannot guarantee an exact fit.

3. Placing an Order

How do I place an order?

Shopping on our website is straightforward:

Browse our clothing collections.
Select your preferred item.
Choose the available size and colour.
Add the product to your shopping basket.
Proceed to checkout.
Enter your delivery and billing information.
Select an available delivery method.
Complete payment using a supported payment option.

You should receive an order acknowledgement at the email address provided during checkout.

Do I need to create an account to shop?

Account requirements depend on the checkout options currently available on our website.

If guest checkout is offered, you can place an order without registering an account.

What happens after I complete my purchase?

After placing your order, you should receive an email confirming that your order request has been received.

We will then arrange order processing and fulfilment in accordance with our Terms of Service and Shipping Policy.

Can I change my delivery address after ordering?

Please contact us as soon as possible if you need to correct your delivery details.

We will try to accommodate changes before dispatch, but changes may not be possible once the parcel has entered the delivery network.

Can I modify or cancel an order?

If you wish to change or cancel an order, please email payment@chardmode.net promptly with your order number.

We will review the order status and advise you of the available options.

If an order has already been dispatched, applicable cancellation and return rights will continue to apply.

4. Payments & Checkout

What payment methods do you accept?

The payment methods currently available are displayed during checkout.

Depending on the payment services enabled on our website, supported methods may include major credit cards, debit cards, and eligible digital wallets.

Is it safe to make a payment on your website?

We aim to provide a secure checkout experience using established e-commerce and payment processing technologies.

Payment information is handled by the payment service providers available at checkout.

We do not intend to store complete card numbers or card security codes on our own website servers.

What currency will I be charged in?

The applicable transaction currency and total payment amount will be displayed during checkout.

If your bank account uses a different currency, your bank or card issuer may apply its own exchange rate or conversion charges.

Why was my payment declined?

A payment may be declined for several reasons, including:

Incorrect card information.
Insufficient available funds.
Bank security restrictions.
Failed payment authentication.
Temporary payment processing issues.

If your payment is unsuccessful, please check the details entered or contact your payment provider.

Will I receive proof of purchase?

An order confirmation is normally sent to the email address entered during checkout.

If you cannot locate your confirmation, please check your spam or junk folder before contacting us.

5. Shipping & Delivery

Where do you deliver?

Available delivery destinations are determined by the shipping options displayed during checkout.

Customers should enter their delivery address to confirm whether shipping is available to their location.

How long does it take to process an order?

Our standard order processing target is 1–3 business days, excluding weekends and UK public holidays.

Processing time is separate from the delivery time.

How long will my order take to arrive?

Delivery times vary depending on your destination, the selected delivery service, and any applicable customs procedures.

Estimated delivery information will be provided through our Shipping Policy and, where available, during checkout.

Delivery estimates are not guarantees, and customers retain their statutory delivery rights.

How much does shipping cost?

Shipping charges depend on the delivery destination and service selected.

The applicable shipping fee will be displayed before you complete payment.

Please refer to our Shipping Policy for any published delivery rates and conditions.

Will I receive tracking information?

Where tracking is available for your selected delivery service, the relevant information will be provided after dispatch.

Tracking updates may take some time to appear in the carrier’s system.

What should I do if my parcel is delayed?

If your parcel has not arrived within the expected delivery period, please contact us with your order number.

We will review the delivery information and assist you with the next steps.

What happens if my parcel is lost?

If you believe your order has been lost during delivery, please contact customer support.

We will investigate the matter and provide an appropriate resolution in accordance with applicable consumer protection laws.

6. Returns & Exchanges

Can I return an item if it does not fit?

Eligible clothing items may be returned under our published Returns & Exchanges Policy.

Our standard voluntary return period is 30 calendar days from delivery, subject to the applicable conditions.

What condition should returned clothing be in?

For voluntary change-of-mind returns, items should generally be:

Unworn and unused, except for reasonable inspection or trying on.
In their original condition.
Free from damage caused by improper handling.
Returned with original labels and packaging where reasonably possible.
Accompanied by proof of purchase.

These conditions do not limit statutory cancellation rights or remedies for faulty goods.

Can I exchange an item for a different size?

Size exchanges may be available for eligible items, depending on stock availability and the conditions of our Returns & Exchanges Policy.

Please contact us before returning the item so we can explain the available arrangements.

Are sale items eligible for returns?

Discounted items are not automatically excluded from statutory consumer rights.

Eligibility for additional voluntary returns depends on the conditions disclosed in our Returns & Exchanges Policy.

Are there any items that cannot be returned?

Certain exclusions may apply, such as qualifying personalised products or hygiene-sealed goods that have been unsealed after delivery where the relevant legal exception applies.

These exclusions do not remove statutory rights relating to faulty, damaged, or misdescribed products.

Where should I send my return?

Please contact payment@chardmode.net to obtain the appropriate return address and instructions.

Our registered business address should not automatically be treated as the returns processing location.

7. Refunds

How long does a refund take?

For approved voluntary returns, our target is to process refunds within 5–10 business days after the returned item has been received and assessed.

Statutory cancellation refunds will be processed within the deadlines required by applicable law.

Your bank or payment provider may need additional time to display the refund.

How will I receive my refund?

Refunds are normally issued to the original payment method used for the purchase.

Where a statutory refund is required, we will not require you to accept store credit instead of a monetary refund.

Will my original shipping fee be refunded?

This depends on the reason for the return and your applicable legal rights.

For qualifying UK statutory cancellations, the cost of standard outbound delivery is generally refundable.

Additional charges for premium delivery services may not be refundable beyond the standard delivery amount.

What if I receive the wrong item?

Please email us with your order number and a description of the problem.

Photographs may help us investigate the issue more efficiently.

We will arrange an appropriate resolution in accordance with your legal rights.

What if my clothing arrives damaged or defective?

Please contact our support team as soon as reasonably possible.

Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction, or refund.

8. Clothing Care & Maintenance

How should I wash my clothing?

Always follow the care instructions attached to the garment or provided in its product information.

Different fabrics may require different washing temperatures, detergents, or drying methods.

Can I tumble-dry every clothing item?

No. Some fabrics may shrink, lose shape, or become damaged when exposed to high temperatures.

Check the garment’s care label before tumble drying.

How can I help my clothes maintain their appearance?

General recommendations include washing garments according to their care labels, separating colours where appropriate, avoiding excessive heat, and storing clothing correctly.

For delicate materials, additional care may be necessary.

9. Privacy & Customer Information

How is my personal information used?

We may process personal information to fulfil orders, arrange deliveries, manage payments, provide customer support, maintain website security, and comply with legal requirements.

For further information, please review our Privacy Policy.

Will my information be shared with delivery companies?

Relevant delivery details may be shared with shipping providers where necessary to fulfil your order.

Can I request access to or deletion of my personal information?

You may have rights to access, correct, or request deletion of your personal information under applicable data protection laws.

Please contact payment@chardmode.net to submit a privacy enquiry.

10. Customer Support & Contact Details

How can I contact CHARD MODE LTD?

You can reach our customer service team using the contact information below.

Company Name: CHARD MODE LTD

Registered Business Address:
48 AVONDALE ST
ABERCYNON
MOUNTAIN ASH
MGLAM
UNITED KINGDOM
CF45 4YY

Website: https://chardmode.net

Email: payment@chardmode.net

Telephone: +44 7883404559

What are your customer service hours?

Monday – Friday: 9:00 AM – 5:00 PM (UK Time)

Saturday, Sunday & UK Public Holidays: Closed

How quickly will I receive a response?

We aim to respond to general customer enquiries within 1–2 business days.

More complex enquiries may require additional investigation.

What information should I provide when contacting support?

For order-related enquiries, please include your order number and the email address used during checkout.

A clear explanation of your question will help us provide a more efficient response.

Still Have Questions?

If you need additional information about clothing sizes, product details, delivery, payments, returns, or refunds, our customer service team is here to help.

At CHARD MODE LTD, we believe that clear information and accessible customer support are essential parts of a dependable online shopping experience.