Shipping Policy

Effective Date: October 19, 2026
Last Updated: October 19, 2026

Delivery Information at CHARD MODE

At CHARD MODE LTD, we want customers to understand how their orders are prepared, dispatched, and delivered.

Whether you are purchasing an everyday outfit or refreshing your wardrobe, our aim is to provide a clear and reliable delivery experience.

This Shipping Policy outlines our order processing procedures, delivery estimates, shipping charges, international delivery arrangements, and the support available if something goes wrong.

This policy applies to orders placed through our official website:

https://chardmode.net

1. Order Processing

Once an order has been successfully placed and payment has been confirmed, it enters our order processing system.

Our standard processing time is generally:

1–3 business days

During this period, orders may undergo payment verification, product availability checks, packing, and preparation for dispatch.

Business days are Monday to Friday, excluding UK public holidays.

Orders placed during weekends or public holidays will generally begin processing on the next business day.

During busy periods, processing may take longer. Where a significant delay is identified, we will aim to notify affected customers.

2. UK Domestic Delivery

We offer delivery options for customers within the United Kingdom, subject to availability at checkout.

Estimated transit times begin after an order has been dispatched and do not include the initial processing period.

Express delivery is available only where the relevant option is offered for the destination and order.

Delivery charges are displayed before payment confirmation.

3. International Shipping

CHARD MODE LTD may accept orders from international customers where delivery is supported by our shipping arrangements.

Estimated transit times vary depending on the destination, carrier, customs procedures, and local delivery conditions.

International delivery is available only to destinations enabled during checkout.

These timeframes are estimates rather than guaranteed arrival dates.

4. How Shipping Charges Are Calculated

Shipping charges may vary according to:

• Delivery country or region.

• Selected delivery service.

• Parcel weight or dimensions.

• Number of items ordered.

• Applicable carrier charges.

• Any delivery promotion available at the time of purchase.

The applicable shipping charge will be shown during checkout before the order is submitted.

We do not intend to introduce undisclosed delivery charges after an order has been confirmed.

5. Order Confirmation

After successfully placing an order, customers should receive an order confirmation at the email address provided during checkout.

The confirmation generally contains information such as:

• Order reference number.

• Products purchased.

• Selected sizes and colours.

• Delivery details.

• Payment summary.

• Shipping charges, where applicable.

Please review the information carefully.

If you notice an incorrect delivery address or other order detail, contact us as soon as possible at payment@chardmode.net.

6. Dispatch and Tracking Information

When an order has been dispatched, tracking details may be provided by email where the selected shipping service supports tracking.

Tracking information can help customers monitor the progress of their parcels.

Please allow time for a carrier’s tracking system to register the first movement after dispatch.

If you have not received an expected dispatch notification or need assistance locating your order, please contact customer support.

7. Understanding Delivery Estimates

Delivery time consists of two separate stages:

Order Processing: Usually 1–3 business days.

Shipping Transit: The estimated time required for the carrier to deliver the parcel after dispatch.

For example, a UK standard delivery order with a processing period of 1–3 business days and an estimated transit period of 3–7 business days would ordinarily have a combined estimated timeframe of approximately 4–10 business days.

Actual delivery may vary due to circumstances affecting processing or transport.

Any specific delivery deadline agreed at checkout will take precedence over general estimates in this policy.

8. International Customs and Import Charges

International shipments may be subject to customs inspections, import duties, taxes, or handling charges.

Whether additional charges apply depends on the destination country, applicable laws, and the tax and delivery arrangements disclosed at checkout.

Where import duties or taxes are not included in the amount collected at checkout, customers may be required to pay them to the relevant authority or carrier.

We aim to provide appropriate information about known charges and responsibilities before an order is completed.

Customers should review local import requirements where relevant.

9. Possible Delivery Delays

Although we aim to dispatch orders promptly, delivery estimates may be affected by circumstances outside normal operations.

These may include:

• Severe weather.

• Carrier disruptions.

• Customs inspections.

• Public holidays.

• High seasonal parcel volumes.

• Transport interruptions.

• Incorrect or incomplete delivery details.

• Other unexpected logistical events.

If we become aware of a significant delay affecting an order, we will aim to communicate relevant information to the customer.

Delays do not remove statutory consumer rights.

10. Delivery Addresses

Customers are responsible for providing accurate and complete delivery information during checkout.

Please check:

• Recipient name.

• Street address and building number.

• Flat or apartment details, where relevant.

• Town or city.

• Postcode.

• Country.

• Contact telephone number, where required.

If an address needs to be corrected, contact us promptly.

We will make reasonable efforts to update the details before dispatch, although changes may not always be possible once the parcel has entered the carrier’s network.

11. Missed Delivery Attempts

If a delivery attempt is unsuccessful, the carrier may provide instructions for redelivery, collection, or another available arrangement.

Customers should follow the carrier’s instructions where appropriate.

If you need assistance understanding the delivery status, please contact our support team.

Any additional charges arising from a failed delivery will be assessed according to the circumstances, the terms disclosed before purchase, and applicable consumer law.

12. Parcels Marked as Delivered but Not Received

If tracking information indicates that a parcel has been delivered but you cannot locate it, we recommend:

1. Checking the delivery location and any designated safe place.

2. Asking household members whether they accepted the parcel.

3. Reviewing any delivery notification.

4. Contacting our customer service team with your order number.

We will review the available delivery information and, where appropriate, investigate the matter with the carrier.

A parcel being marked as delivered does not automatically remove the seller’s responsibility where the goods have not been delivered in accordance with applicable law.

13. Lost or Damaged Shipments

If a parcel appears to have been lost in transit or arrives damaged, please contact us.

Email: payment@chardmode.net

Include your order number and a description of the issue.

For damaged deliveries, photographs of the packaging and affected clothing may assist our investigation.

We will assess the circumstances and provide an appropriate resolution, which may include a replacement or refund where required by law.

Under applicable UK consumer law, responsibility for goods generally remains with the retailer until they come into the physical possession of the customer or a person identified by the customer, subject to relevant legal exceptions.

14. Multiple Parcels

Some orders may be dispatched in more than one parcel depending on product availability or fulfilment arrangements.

Where this occurs, parcels may arrive at different times.

If separate tracking references are available, we may provide them through the relevant order communications.

Customers should not assume an item is missing solely because another parcel from the same order has arrived first.

If you need clarification, please contact us.

15. Delivery Restrictions

Certain delivery locations may not be supported by our shipping services.

Restrictions can depend on carrier coverage, local regulations, or operational limitations.

If delivery to your address is unavailable, the checkout process may prevent the order from being completed.

We reserve the right to contact customers where a delivery restriction is identified after an order is placed.

If we cannot fulfil an accepted order, we will provide an appropriate refund in accordance with applicable law.

16. Delivery and Your Consumer Rights

This policy does not exclude or restrict mandatory consumer rights.

For UK consumer orders, unless another delivery period has been agreed, goods must generally be delivered without undue delay and within 30 days after the contract is entered into.

If delivery does not occur within the applicable period, customers may have rights to require delivery within an additional appropriate period or to cancel the contract in circumstances provided by law.

Where the law permits immediate cancellation because of a delivery failure, we will respect that right.

Any refund due following a valid cancellation will be handled within the applicable statutory timeframe.

17. Returns After Delivery

If you receive your order and wish to return or exchange an eligible item, please review our Returns & Exchanges Policy.

Our voluntary return period is 30 calendar days from delivery, subject to the relevant conditions.

Statutory cancellation and faulty-goods rights remain unaffected.

For return instructions, contact payment@chardmode.net.

Please do not automatically send returns to our registered business address without confirming the correct returns destination.

18. Contact Our Delivery Support Team

For enquiries about order processing, delivery estimates, tracking information, or shipping problems, please contact:

CHARD MODE LTD

Registered Business Address:
48 AVONDALE ST
ABERCYNON
MOUNTAIN ASH
MGLAM
UNITED KINGDOM
CF45 4YY

Website: https://chardmode.net

Email: payment@chardmode.net

Telephone: +44 7883404559

Customer Service Hours:

Monday – Friday: 9:00 AM – 5:00 PM (UK Time)

Saturday, Sunday & UK Public Holidays: Closed

We aim to respond to general enquiries within 1–2 business days.

19. Changes to This Shipping Policy

We may revise this policy to reflect changes in shipping services, delivery destinations, operational procedures, or applicable laws.

Updated information will be published on this page with a revised last-updated date.

Changes will not retrospectively remove rights or delivery commitments applicable to existing orders.

Thank you for shopping with CHARD MODE LTD.

We aim to make every stage of your delivery experience clear, from order confirmation to the arrival of your clothing.

© 2026 CHARD MODE LTD. All Rights Reserved.