Terms of Service

Effective Date: October 19, 2026
Last Updated: October 19, 2026

1. Welcome to CHARD MODE

Welcome to CHARD MODE LTD, an online retailer offering women’s clothing and fashion-related products through https://chardmode.net.

These Terms of Service explain the conditions that apply when you browse our website, purchase products, or use our customer services.

We aim to provide a transparent online shopping experience, with clear information about products, prices, payments, delivery, and customer rights.

Please read these Terms carefully before placing an order.

By using our website, you agree to comply with the applicable website-use provisions of these Terms. When you place an order that we accept, the relevant contractual terms will apply to your purchase.

Nothing in these Terms excludes or restricts rights that cannot lawfully be excluded under applicable consumer protection legislation.

2. Business Information

Our website is operated by:

Legal Business Name: CHARD MODE LTD

Registered Business Address:
48 AVONDALE ST
ABERCYNON
MOUNTAIN ASH
MGLAM
UNITED KINGDOM
CF45 4YY

Official Website: https://chardmode.net

Customer Service Email: payment@chardmode.net

Telephone: +44 7883404559

Customer Service Hours:

Monday – Friday: 9:00 AM – 5:00 PM (UK Time)

Saturday, Sunday & UK Public Holidays: Closed

We aim to respond to general enquiries within 1–2 business days.

Our registered address is provided for company identification and correspondence and is not necessarily a public retail location or returns facility.

3. Eligibility to Purchase

Customers must have the legal capacity to enter into a binding purchase agreement.

If you are under the age of majority in your jurisdiction, purchases should be made with the involvement or authorisation of a parent or legal guardian where required by law.

You agree to provide accurate information when placing an order and to use payment methods that you are authorised to use.

We may take reasonable steps to verify transactions where necessary for security or fraud prevention.

4. Website Use

You may browse our website and use its shopping features for lawful personal purposes.

You must not:

• Attempt to gain unauthorised access to our systems.

• Interfere with website security or functionality.

• Submit fraudulent orders or misleading information.

• Introduce malicious software or harmful code.

• Use automated methods that place an unreasonable burden on our services.

• Infringe intellectual property rights.

• Use our website for unlawful activities.

We may take proportionate action to protect the website, customers, and our legitimate business interests.

Such action will not remove any statutory rights relating to existing purchases.

5. Product Descriptions

We aim to provide accurate and useful information about the clothing offered through our website.

Product pages may include:

• Product names and descriptions.

• Available sizes and colours.

• Fabric composition, where provided.

• Garment features.

• Product photographs.

• Pricing.

• Availability information.

• Care instructions, where applicable.

We take reasonable care to present product information accurately.

However, slight differences in colour appearance may occur because of screen settings, lighting, and photographic conditions.

These differences do not exclude your legal rights if a product is materially different from its description or otherwise fails to meet applicable consumer standards.

6. Clothing Sizes and Fit

Clothing measurements and sizing may vary between designs, materials, and manufacturers.

We provide a Size Guide to assist customers with general measurement information and size comparisons.

Customers are encouraged to review individual product details before purchasing.

Where available, product-specific measurements should be considered alongside general size charts.

If you need assistance choosing a size, you may contact our customer support team.

Our sizing guidance does not affect your statutory rights or the terms of our voluntary returns policy.

7. Product Availability

All orders are subject to product availability.

We aim to maintain accurate stock information, but an item may occasionally become unavailable after an order has been submitted.

If we cannot fulfil an accepted order, we will contact you and provide an appropriate refund for the unavailable item.

We may offer an alternative product, but we will not substitute a materially different item without your agreement.

8. Prices and Currency

Product prices are displayed on our website in the currency indicated at the time of purchase.

The final order summary will show the applicable product charges, delivery fees, and any taxes collected through checkout.

Prices may change from time to time.

A change to a listed price will not automatically alter the price of an order that has already been accepted.

If an obvious pricing error is identified before an order is accepted, we may contact you to clarify the correct price.

Any action concerning an accepted order will be subject to applicable contract and consumer protection law.

9. Placing an Order

To purchase products, customers select their preferred items, choose available options, and complete the checkout process.

Before submitting an order, customers should review:

• Selected products.

• Sizes and colours.

• Quantities.

• Delivery address.

• Shipping method.

• Total amount payable.

• Applicable terms and policies.

After an order is submitted, an automated acknowledgement may be sent to the email address provided.

An automated acknowledgement confirms receipt of the order request but does not necessarily constitute acceptance.

A purchase contract is formed when we expressly accept the order, normally through a dispatch confirmation or another clear acceptance communication.

We will not use this provision to avoid obligations arising from any contract already formed under applicable law.

10. Payment Methods and Security

Customers may pay using the payment methods displayed during checkout.

Payment transactions are processed through the payment service providers enabled on our website.

We may use payment verification and fraud prevention measures to protect customers and our business.

CHARD MODE LTD does not intend to store complete payment card numbers or card security codes on its own website servers.

Payment service providers may process transaction information under their own applicable terms and privacy notices.

Customers should ensure that payment information is accurate and that they are authorised to use the selected payment method.

11. Order Processing

Our standard order processing period is generally 1–3 business days after successful payment confirmation.

Processing may include order verification, product preparation, packaging, and dispatch arrangements.

Business days are Monday to Friday, excluding UK public holidays.

Processing times may be extended during busy periods or where additional verification is reasonably necessary.

We will aim to communicate significant delays affecting accepted orders.

12. Shipping and Delivery

We provide domestic and international delivery options where available.

Estimated transit times may include:

These estimates begin after dispatch and exclude the standard processing period.

Available delivery services and shipping charges are displayed during checkout.

Actual delivery may be affected by carrier operations, customs procedures, weather, or other circumstances.

Unless a different delivery period has been agreed, UK consumer orders must generally be delivered within 30 days of contract formation.

For further details, please review our Shipping Policy.

13. International Orders and Import Charges

International orders may be subject to customs requirements, import taxes, duties, or handling charges.

Where these charges are not included in the checkout total, customers may be required to pay them according to the destination country’s rules and the arrangements disclosed before purchase.

Customers should review any relevant import requirements.

Mandatory rights available under applicable consumer laws remain unaffected.

14. Changes and Cancellations

If you need to amend or cancel an order, please contact us promptly at payment@chardmode.net.

We will make reasonable efforts to accommodate requests before dispatch.

Once an order has entered the shipping process, changes may no longer be possible.

This does not prevent customers from exercising applicable statutory cancellation rights.

For eligible UK distance purchases, consumers generally have a 14-day cancellation period beginning after receipt of the goods, subject to relevant statutory rules and exceptions.

15. Returns and Exchanges

We offer a voluntary 30-calendar-day return period from delivery for eligible clothing.

To request a return or exchange, customers should contact our support team and provide the relevant order information.

For voluntary returns, clothing should generally be in a condition suitable for return, subject to our published policy.

We understand that customers may need to try on garments to assess fit.

Certain products may be excluded from voluntary returns or statutory cancellation rights where a lawful exception applies.

For full details, please review our Returns & Exchanges Policy.

Nothing in our voluntary return conditions limits statutory rights relating to faulty, damaged, or misdescribed goods.

16. Refunds

Refund eligibility depends on the circumstances of the order and the applicable return or cancellation rights.

For approved voluntary returns, we aim to process refunds within 5–10 business days after receiving and assessing the returned item.

Where a statutory cancellation applies, we will comply with the relevant legal deadlines.

Refunds will generally be made to the original payment method unless another arrangement is permitted by law and agreed with the customer.

Payment providers or banks may require additional time to make funds available.

We will not require customers to accept store credit instead of a monetary refund where the law provides a right to a refund.

17. Faulty or Misdescribed Goods

Under the UK Consumer Rights Act 2015, goods supplied to consumers must meet applicable legal standards, including satisfactory quality, fitness for purpose, and correspondence with their description.

Where goods fail to meet these standards, customers may be entitled to legal remedies.

Depending on the circumstances, these may include:

• A short-term right to reject.

• Repair or replacement.

• A price reduction.

• A final right to reject.

The availability of a particular remedy depends on the applicable statutory conditions.

Please contact us if you believe an item is faulty, damaged, or incorrectly described.

We will assess the issue fairly and comply with our legal obligations.

18. Customer Accounts

If customer account functionality is available on our website, users are responsible for keeping their login details confidential.

You should notify us if you suspect unauthorised access to your account.

We may take reasonable security measures to protect account information and prevent misuse.

Account features may change as our website develops.

Any personal information associated with customer accounts will be handled in accordance with our Privacy Policy.

19. Privacy and Personal Information

We collect and process personal information for purposes such as managing orders, arranging delivery, handling customer enquiries, and meeting legal obligations.

Our Privacy Policy explains the categories of information we process, relevant legal bases, third-party disclosures, retention practices, and individual privacy rights.

Where cookies or similar technologies are used, our Cookie Policy provides additional information.

We aim to comply with applicable data protection and electronic communications legislation.

20. Intellectual Property

Unless otherwise indicated, the original website content, branding, text, graphics, and other materials owned by CHARD MODE LTD are protected by applicable intellectual property laws.

Third-party trademarks and materials remain the property of their respective owners.

Visitors may access website content for ordinary personal shopping and informational purposes.

Unauthorised commercial reproduction, redistribution, or exploitation of protected material is not permitted without the relevant rights holder’s consent or another lawful basis.

21. Third-Party Services

Our website may use external services to support payment processing, delivery, security, website functionality, and customer communications.

Some services may operate under their own terms and privacy notices.

We are not responsible for independent third-party websites outside our control.

However, using third-party providers does not remove our legal responsibilities as a retailer.

22. Website Availability

We aim to maintain a functional and accessible online store.

Temporary interruptions may occur because of maintenance, technical issues, security measures, or circumstances beyond our reasonable control.

We may update website features or content when necessary.

Nothing in this section excludes liability that cannot lawfully be excluded or limits rights arising under an accepted purchase contract.

23. Limitation of Liability

Nothing in these Terms excludes or restricts liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Breach of statutory consumer rights.

• Any other liability that cannot legally be excluded or limited.

We do not seek to exclude responsibility for losses that are a foreseeable consequence of our breach of contract or failure to exercise reasonable care and skill where applicable law requires liability.

To the extent permitted by law, we are not responsible for losses arising solely from circumstances for which we are not legally liable.

These Terms must be interpreted consistently with applicable consumer protection legislation.

24. Events Beyond Our Reasonable Control

Certain events may affect our ability to fulfil contractual obligations, including major transport disruption, natural disasters, serious infrastructure failures, or government restrictions.

Where such events occur, we will take reasonable steps to communicate with affected customers and minimise disruption.

Customers will retain any cancellation, refund, or other rights provided by applicable law.

25. Complaints and Customer Support

We aim to resolve customer concerns through clear communication and fair assessment.

If you have a complaint about a product, order, payment, or delivery, please contact:

payment@chardmode.net

Include your order number and a description of the issue.

We may request further information where reasonably necessary to investigate.

We aim to acknowledge or respond to general enquiries within 1–2 business days.

More complex complaints may require additional time.

26. Governing Law and Consumer Protection

These Terms are governed by the laws of England and Wales, subject to mandatory consumer protection rules that apply in other jurisdictions.

Consumers residing in other parts of the United Kingdom or overseas may benefit from mandatory legal protections that cannot be removed by these Terms.

Nothing in this section deprives consumers of the right to bring proceedings in a court that has jurisdiction under applicable law.

27. Changes to These Terms

We may revise these Terms to reflect changes in our operations, services, or legal requirements.

The latest version will be published on our website with an updated revision date.

Changes will not retrospectively remove rights or alter contractual obligations for previously accepted orders without a lawful basis.

We encourage visitors to review the Terms periodically.

28. Contact Information

For questions about these Terms or our online store, please contact:

CHARD MODE LTD

Registered Business Address:
48 AVONDALE ST
ABERCYNON
MOUNTAIN ASH
MGLAM
UNITED KINGDOM
CF45 4YY

Official Website: https://chardmode.net

Email: payment@chardmode.net

Telephone: +44 7883404559

Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (UK Time)
Saturday, Sunday & UK Public Holidays: Closed

Thank you for choosing CHARD MODE LTD.

We aim to provide an online clothing shopping experience built around clear information, dependable service, and respect for customer rights.

© 2026 CHARD MODE LTD. All Rights Reserved.